7-Day Medicine Return & Exchange
Return, Exchange & Credit Note Policy
Shree Jasnath Medical & General Store, Nagaur · Under Section 34 of the CGST Act 2017
Return WindowWithin 7 Days of Purchase
RequirementOriginal Cash Memo / Invoice
Refund ModesExchange / Credit Note / Cash
1. Eligible Items for Return or Exchange
- Unopened, intact medicine strips, bottles, or cartons with untampered manufacturer seals.
- Visible, legible batch numbers and expiry dates matching the original purchase invoice.
- Presented within 7 calendar days of sale accompanied by the original retail invoice.
2. Non-Returnable Items (Patient Safety Regulations)
Under pharmacy safety guidelines and cold-chain regulations, the following items cannot be returned or restocked:
- Cold-chain medications (Insulins, vaccines, biologicals, and vials requiring 2°C - 8°C storage).
- Opened, cut, partially consumed, or unsealed blisters, syrups, or eye/ear drops.
- Sterile surgical consumables, personal hygiene kits, and baby care opened packs.
3. Settlement Options & Statutory Credit Notes
Upon returning approved items, customers can choose among the following settlement methods:
Instant Exchange
Replace with prescribed alternatives immediately.
Store Credit Wallet
Credited to your Person ID wallet with an official A5 Credit Note Voucher (Sec 34).
Cash / UPI Refund
Processed directly via original payment source.
4. How to Initiate a Return or Exchange
- Visit Physical Store: Bring the medicines and original cash memo to our retail pharmacy in Nagaur.
- Online Return Request: Log in and navigate to Profile -> My Orders, then click Return / Replace.
- Call Helpline: Call or WhatsApp +91 7976841640 for home pick-up assistance in Nagaur.